Starting out on your own will be one of the biggest decisions you make.
Whether you're going it alone as a freelancer, working as a creative team, or starting a fully fledged company, the pitfalls are by and large the same, and the same preparations are necessary.
When myself and Lyn Cunningham decided to start Make, we struggled to find information directly related to the creative industries, and starting out. A lot of blog posts were written by serial entrepreneurs, whose business models seemed to be built entirely around venture capital, funding, and building a service without a revenue model.
There was also a lot of advice offered to us by people who'd never run a company. We dismissed it out of hand.
There seemed also to be a distinct lack of realism and self-criticism, and a pious insistence that self belief will conquer all obstacles.
We found very little in the way of practical, realistic advice.
Since opening our doors four months ago, we haven't stopped, and I believe that's largely to do with our combined experience in the industry. I'll outline 10 things we believe you should do before you make the leap, and afterwards, when you've set yourself up.
Preparation
Have some experience under your belt
I can't stress this enough. When I went freelance the first time around, I had 2 years worth of experience in the creative industries, and it definitely wasn't enough. I'd barely learned enough to be an effective middleweight designer, and there I was, leading projects, and not really knowing how to do it. I messed up big time on small jobs, I didn't make much money, and I got very little repeat business. If you've just left college, or if you've had a job in a studio for a while and you're fed up with it, going it alone isn't going to be easy, and there are dozens of experienced designers out there ready to open fire on your work if you mess up. Sit tight, learn as much as you can, about design, about business, and about yourself and your potential clients. Consider it an investment in your own future, just like your college education.
Plan in advance, while you still have a job
This is just common sense, at least I think so. It doesn't matter if you hate your job, it doesn't matter if it's sapping your will to live, if you've made the decision to go it alone, keep that goal in mind, and sit it out. In addition, don't assume your current boss is a fool. They've established a business, they pay themselves, and they pay you. They've done something right for long enough to be in a position to do that. Learn from them, even in passing.
Getting your planning done while you still have a job and while you can still save money, is going to save you wasting away your first few months, and all your savings, while you sit writing a business plan and putting everything in place. Also, plan for every eventuality, and be honest with yourself. You aren't going to make 100k in your first year. You probably aren't going to make close to what you earned before you went it alone, so be prepared.
Have clients lined up
Now, while some people will simply poach clients when they leave their jobs, I don't advocate it.
That's a personal choice, but I'm not out to screw anyone over. If people choose to go with you when you leave, well, all's fair in love and war, as they say. Business is business.
Nevertheless, when we started out with Make, we had 5 jobs lined up, and a handful of prospects on the horizon. If you don't have clients lined up, and if you're sitting there thinking "how do I get business in?", go back to point 1 and have a long hard think. Starting out on your own isn't an ego trip, it's about controlling your own earnings, and your own working environment. If you can't bring in money, you've fallen at the first hurdle.
Be clear about what you're selling
Most non-creative people find the term 'graphic designer' confusing, even if it seems self explanatory to us.
Setting out your services in plain English will make you more approachable to potential clients. Even then, you're always going to struggle against perception.
I've lost count of the amount of times I've had people say "well, we thought we should ask you about our website, but you're an illustrator...".
If you have multiple skills, tell people about them, and promote them equally.
In addition to this, don't use industry lingo when you're selling.
People can't abide bullshitters, and that's what you'll be seen as.
After the jump
Don't burn bridges
Sure, you're your own boss now, you don't have to answer to anyone, inside you're saying "look at me now". If you run around bad mouthing people you look immature and petty.
You don't know where relationships might lead, or what relationships other people already have in place. Choose your words carefully.
Have clearly defined roles
This is equally important if you're a freelancer, even though you'll be filling every role. It's in line with 'Be clear about what you're selling'.
It's not only helpful to yourselves, and your workflow, but also to clients, in that they know who they're dealing with regarding any specific enquiry.
Get contracts in place, and take deposits
Even if it's for friends and family, put these structures in place. You have no idea what situation someone is going to find themselves in 4 months down the line, when you invoice them, and they may decide that because of your relationship, you should be willing to hang on to get paid, or simply accept no payment. Trust isn't implicit, it has to be earned by showing mutual respect, and by following simple rules, and sadly in business, you can't take anyone on their word. Likewise with larger organisations, if you don't take necessary precautions, they know they can keep you hanging on as long as they like. Get it in writing, put milestones in place, and get money upfront. If someone isn't willing to pay a deposit for your services, chances are they're going to argue the toss when it comes to final settlement.
Don't take on every job that comes your way
This may seem counter-intuitive, but there are plenty of cowboys and fools out there. Get involved with them and you'll be out of pocket before you know it.
Likewise, promising to do work that you're not really qualified to do is hugely destructive.
You may have spent a month or two making things in Dreamweaver. If you've promised you can design and build a CMS driven website with X amount of functionality, by X date, for X cost, you're going to be knee deep in your own shit before you can smell it, and there's no getting out without considerable loss to your pocket, and your reputation.
You can't do everything, and sometimes you just have to say no.
Look after the numbers
If you don't have a head for figures, pay your accountant more to fill in the gaps.
If you're in partnership, work out who is better at dealing with figures, and give them the responsibility.
Again, this ties into the earlier point 'Have clearly defined roles'.
Work yourself hard, but take time to recover
Again, self explanatory. If you force yourself to work harder when you're beginning to crack under the pressure, you'll crack.
If you want to be effective, take time out and relax. Don't sit and stress out that there are things you could be doing, if you're burning yourself out, you'll probably do them badly, or sit staring at your screen doing nothing. Strike a balance and stick to it.
It's by no means an exhaustive list, and I know I haven't covered everything, hopefully it's of some help to anyone thinking of making the move.
I welcome any additional points or feedback in the comments.
art24seven, 7 months ago | FlagGreat Blog! The most important point you make here Duncan is the one about 'Contracts
' ... so important .. My business lasted a year and I am devastated it all fell apart due to a rogue landlord ... so a full year of real blood, sweat and tears but I have only myself to blame .. I trusted too much of the verbal agreements that never came a fruition! I don't regret a moment of it all as it was a great experience while it lasted all I have to re-group and start again! ....
jahmi, 7 months ago | FlagHi Duncan,
Like most folk have already said, this is a great blog. I'm a sound engineer in my last year of uni, so doing freelance work after uni is one of the options for me. I've always wanted to have my own small studio, as at the moment I usually record in people's bedrooms or universityfacilities . It's always seemed a bit daunting though, with regards to money and getting work etc. This blog has put a lot of things into perspectiv e for me to achieve that goal one day, so thanks.
Jamie
Tom_Duncan, 7 months ago | FlagThis is really useful Duncan, thanks for posting. I recently started up on my own and like Damien says, it's been a bit of a nightmare trying to navigate all the various start-up initiative
s. My field is filmmaking but I'm still trying to build a showreel. It's becoming increasing ly difficult to do that when I'm bogged down in keynote presentati ons and spreadshee ts for all the initiative s I'm trying to be involved in. When I get a bit of spare time I find I'm back at the marketing plan to get more corporate work or I'm being roped in by a mate to shoot some short or other for free. I'd definitely
be interested in some kind of CenSta guide to start-up.. .
Duncan MacDonald, 7 months ago | FlagHi Damien and Jess,
Jess: Thanks! Likewise, I've been lucky enough to be in contact with more experienced people who could mentor me in some respects, but certainly in my case, being a bit older, and having experienced friends working in the same areas, were the most beneficial things for me.
Damien: Ditto, I received virtually no 'Professional Practice' training in art school, and really had to try and glean as much as I could from employers along the way. For sure, there's information out there, but finding it is a major task, as you say, and often it's put forward by organisations that younger creatives may feel alienated, or intimidated by, for whatever reasons, sound or unsound.
I personally think a series of workshops on professional practices would be well received across the board. There's definitely a need for it, since art schools, and even the more vocational courses tend to focus purely on giving people time to be creative, and to hone the skills needed to start working. It's understandable why they would focus on those areas, but still, it leaves people without a full grounding. Being able to get practical advice, first hand, from more established studios like yourselves at ISO could only be a good thing.
Would look forward to seeing this happen!
Cheers again!
jessla, 7 months ago | FlagThis is a really useful post, Duncan. I'm pretty new to being a freelancer
, albeit in animation, illustrati on and edit assisting rather than graphic design. It's hard to find any sincere and realistic advice out there. And while I have been lucky to have a Skillset/S cottish Screen apprentice ship scheme behind me to help me and to go back to for advice, my friends in the same position haven't a clue what to do as a freelancer . Shall definitely
linking this blog to others!
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